Shipping & Delivery

processing & delivery timelines
all orders leave our facility on the next business day. business days run monday through friday, not including major holidays. during holiday windows or promotional periods, processing may take a little longer.

delivery options
we provide free domestic shipping on orders above $200. at this time, orders shipping internationally do not qualify for free shipping.

domestic delivery options include ground and express service.

  • please note: we are unable to ship to P.O. boxes.
  • orders placed with express delivery on a friday will be sent out the following business day. weekend delivery is not available.

we do offer international shipping through dhl.

missing packages
a package is considered “lost” when tracking does not display “delivered.”

  • claims may be submitted after more than 7 days without a tracking update (20 days for international shipments).
  • claims need to be submitted within 30 days of the most recent tracking update.

damaged packages
if your order arrives damaged (for example, the box is torn, wet, or the items cannot be used), you may submit a claim right away.

  • please include photos of both the packaging and the items.
  • damaged package claims must be submitted within 15 days from the delivery date.